Q:
I've dealt with Payline West for 12 years and I feel spoiled.
Generally, your people seem to know a lot more about what they're
doing than most. Whether it's sales, parts or service I always get
the solutions I need. What's your secret?
A: In a word - continuity. Most of our
employees stick around a long time. They get to be the experts on
our products. Sales people learn the manufacturer's specs and look
for constant feedback from customers. Service people specialize
where they're most skilled and efficient - like large engines,
attachments, portable equipment. Our parts department people are
committed to back up every item we sell or rent, including smaller
handheld tools that many depend on |
|
|
